Refund & Return Policy

At Kinder Store, customer satisfaction is our priority. We carefully inspect every product before it is shipped to ensure it meets our quality standards. However, if you receive a damaged product, we are here to help.

1. Eligibility for Returns and Refunds

• Damaged Products: Only products that are damaged upon receipt are eligible for return and refund. If your product arrives damaged, you must provide proof as described below.

2. Proof of Damage

To qualify for a return or refund, you must follow these steps:

• Unpackaging Video: Upon receiving your order, please record a video of the unboxing process. This video should clearly show the packaging and the condition of the product as it is removed from the box. The video will serve as proof in case of any damage.
• Submission of Proof: If the product is damaged, send the unpackaging video along with your order number and a description of the damage to our customer service team at info@kinderstore.in within certain days of receipt.

3. Return Process

• Review of Proof: Once we receive your video and damage report, our team will review the proof. If the damage is confirmed, we will provide instructions on how to return the product.
• Return Shipping: Kinder Store will cover the return shipping costs for damaged products. Please follow the return instructions provided by our team to ensure a smooth return process.

4. Refund Process

• Refund Approval: After the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within certain days.
• Timeframe for Refund: Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Non-Returnable Items

• Non-Damaged Products: Products that are not damaged are not eligible for return or refund. Please ensure you are satisfied with your purchase before completing your order.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact our customer service team:

Email: info@kinderstore.in